Key Features
Multi-Channel Support
Handle customer inquiries across Chat, Calls, Email, and WhatsApp - all in one unified platform.
AI-Powered Routing
Intelligent keyword-based routing automatically assigns tickets to the right team with 85-90% accuracy.
SLA Management
Automatic SLA calculation and tracking ensures timely responses and resolution of customer issues.
Team Dashboards
Separate dashboards for Sales, Service, Technical, and Accounts teams with focused workflows.
Customer 360°
Complete customer view with unified interaction history across all channels and touchpoints.
Analytics & Reports
Comprehensive reporting with agent performance, SLA compliance, and system uptime metrics.
Supported Channels
Live Chat
AI-powered chat widget
Voice Calls
RBI-compliant 1600XXX
Unified inbox & threading
Chat & Voice calls